How does it help you?
When people can't trust that callers are who they claim to be, they stop answering even legitimate calls. Authentication built right into our solutions with no extra effort needed on your part can help ensure that customers feel more comfortable about saying hello instead of dismissing the call.
How will STIR/SHAKEN look to consumers?
Consumers should not notice any functional change to their
caller ID displays, other than the ability to better trust the
data they see.
How does STIR/SHAKEN implementation stop illegal robocalls?
STIR/SHAKEN uses public key cryptography and digital
certificates to authenticate phone calls, similar to the way
that e-commerce websites secure their traffic. Originating
carriers digitally sign their calls, and terminating carriers
check to see that the signatures are authentic before
completing the call.
Spam and illegal robocalls are a significant problem many communications companies are struggling to deal with as they try to protect the privacy of their customers. In 2019, phone calls were the most common way scammers got in contact with their victims. The Federal Trade Commission has been working to educate the public about these unwanted calls, but with mixed success. Thus Stir/Shaken has come to live.