What countries do you provide E911 (Enhanced 911) service to?

Bulk Solutions provides E911 service to the United States and to Canada. Canadian operators are trained to respond to both English and French. If you have any questions please do not hesitate to call us at 8559060901 or email support@bulkvs.com.

How do I test by dialing 911, are there any specific instructions?

For testing we prefer users to dial 922. However, when 911 needs to be tested we recommend the following action to be taken. How to Test: For testing your E911 number, we strongly recommend calling our E911 DB Verification service by calling 922@sip.bulkvs.com which will verify your Caller ID number and the adddress that would be used in case of a real emergency call In the rare case that you wish to speak to a live emergency operator to verify the information that the operator receives, please use the script below. Please note that some localities require you to schedule E911 test calls in advance and will charge penalties otherwise. You should check with your local authorities before placing any unscheduled E911 test calls. Do not call during the busy hour of lunch or between 4:00-6:00pm. Try to call during off hours such at 6:00am. Testing Script: --Hello, this is a non-emergency call, I'm making a Voice-Over-IP test call. Do you have a moment to verify my emergency information or can we schedule a later time to do so? --Did you receive ANI information? What number do you show? (confirm that this matches the caller-ID/DID number that you expected to send) --Were you able to retrieve ALI information? Can you verify the address that is displayed? (confirm that this matches your intended emergency address) --Do you show my Call Back Number? (confirm that this matches the caller-ID/DID number that you expected to send) --Does the information on your display appear in the proper fields? (the operator should answer yes, which confirms that none of the information fields appeared ordered incorrectly, e.g. the street number in the city field) --Thank you for your time, we may be placing a couple more test calls today. If you have any questions please do not hesitate to call us at 3109060901 or email support@bulkvs.com.

Do you offer E911 WebHook notifications?

We do offer WebHook notification to all our customers at no extra charge. Remember when testing to dial 922. Instructions to configure your WebHook could be seen below. Step 1: Login to the portal and add your server URL under E911 -> E911 Notification URL Step 2: When a 911/922 call is made a notification is sent to your server, you will receive a POST (JSON format) from the BulkVS servers in one of the following three forms. NOTE: In our example we will use 3109060901 as the caller of 911 and 1.1.1.1 as the example server who made the 911 call. Example 1: Normal call which completed {"Caller ID":"13109060901","Called":"911","Result":"Number Provisioned. Call allowed.","IP Address":"1.1.1.1","Time":"Wed, 12 Feb 20 13:46:00 +0000","Unixtime":13109060901} Example 2: Unprovisioned call rejected with 503, you have not added this number to our database {"Caller ID":"13109060901","Called":"911","Result":"Number not Provisioned. Rejected call with SIP 503 Message.","IP Address":"1.1.1.1","Time":"Wed, 12 Feb 20 13:44:14 +0000","Unixtime":1581515054} Example 3: Unprovisioned call allowed through, you have not added this number to our database but as previously requested you would like these calls allowed for a fee. {"Caller ID":"13109060901","Called":"911","Result":"Number not Provisioned. Call allowed and Unprovisioned Fee has been assessed to your account.","IP Address":"1.1.1.1","Time":"Wed, 12 Feb 20 13:46:46 +0000","Unixtime":1581515206} Step 3: We would expect the word "OK" as the response to indicate receipt. Step 4: On your end you could take any action necessary to alert your end user based on the information we are sending you. If you have any questions please do not hesitate to call us at 3109060901 or email support@bulkvs.com.

Do you have a test number to dial in order to test E911?

Bulk Solutions provides service to the United States and to Canada for origination (inbound). For termination (outbound calling) we support the North American dialing plan (1+) If you have any questions please do not hesitate to call us at 8559060901 or email support@bulkvs.com.

Could I change the address associated to a E911 number?

Yes, we do not have an additional fee for address changes. We only charge for any number being added to our system. If you have any questions please do not hesitate to call us at 3109060901 or email support@bulkvs.com.

Do you offer E911 SMS notifications?

We do offer SMS notification to all our customers at no extra charge. Remember when testing to dial 922. Key Points: -Every call to 911 or 922 will trigger an SMS message to up to 10 mobile numbers -Configure SMS destination under E911 -> Manage Endpoints -SMS message will include the number that dialed 911 or 922 and the time of the call -This notification is on a per telephone number basis and can be set through API or Portal If you have any questions please do not hesitate to call us at 3109060901 or email support@bulkvs.com.

Enhanced 911 - E911 Service Providers

E911 - Enhanced 911

E911 is enhanced version of the 911 system to get help fast during emergencies.

More Than Just 911

Nowadays, with so many mobile and internet devices and nomadic callers, integrating E911 as a solution has become increasingly common - and indeed essential.

It means you can connect your users to emergency services fast, with address information included to get help when help is needed as quickly and efficiently as possible.

Legally Compliant and Up-to-Date

We know that setting up an E911 service can be complicated! There is a multitude of laws and regulations to be aware of and ensure you are complying with, and the industry can change very rapidly, making it hard for you to keep up - especially with everything else you have to do!

Fear not! This is where Bulk Solutions will help you out. We make it simple to integrate and ensure you are compliant with the law, and we are experts in the area, meaning we keep ourselves up to date on the latest developments and can offer you world-class support with E911 whenever you need!

A Brief Overview of E911

Get help when it is most needed in less time with E911, to protect you and keep you safe.

Helping You Get Found

When you integrate with E911, address information is attached to phone numbers calling the emergency services and routed to the nearest Public Safety Access Point.

Our network and connections mean we are able to quickly and efficiently route emergency calls to the correct call center, making help arrive even faster, whether you need fire, police, or ambulance services.

Required to Integrate E911?

Some service providers and enterprises are required to integrate E911. We will support you to make sure you are legally compliant.

At Bulk Solutions, we provide a simple and fast-to-integrate solution to get E911 set up and help emergency service providers locate your employees and customers who need help with precision.

About Our E911 Service

Learn more about some of the details of integrating with us to quickly set up your own E911 service.

For Internal and External Clients

Whether for internal or external clients or employees on mobile or internet devices, our solution works for all - no matter where the emergency happens, we give you the ability to attach essential location information to the call to help emergency services find you quickly.

Easily Configurable

With Bulk Solutions, it's easy to configure your E911 to suit your exact needs and protect your employees - and it's easy to add and change address information.

PSAPs

With thousands of PSAPs - Public Safety Access Points - around the country, it's critical for calls to be routed to the correct center. You can rely on our service to do so and route your call correctly and efficiently every time.

Keeping Your Business Safe For All

E911 is an extra layer of security for you and your employees.

Help Wherever, Whenever

Employees at enterprises that utilize E911 can rest assured that they can always get help when they need it most.

Those using an internet-based line then have the benefit of being able to send additional valuable location information to the emergency service providers and those on mobile devices can be located regardless of where they are while providing a callback number for staff in the emergency services to use.

Testing it Out

To give you peace of mind that your E911 is working, we provide detailed instructions on how to test our your newly-integrated E911 service without disrupting emergency services.

Bulk Solutions: The Experts in E911

We provide a complete portfolio of 911 services for you to build exactly the solution you and your business needs.

Efficient Routing to PSAPs Nationwide

With thousands of PSAPs around the country, it's critical for calls to be routed to the correct center. You can rely on our service to get help when it's needed most.

Kari's Law Compliant

To comply with Kari's law, organizations using multi-line telephone systems (MLTS) to provide callers with the ability to dial 911 directly from any telephone in the system. We make it simple to ensure your company is compliant.

Easily Set Up Notification Alerts

With us, you can set up Webhook or SMS notifications, and provide complete instructions on how to test out your E911 service with us.

What is Enhanced 911?

Enhanced 911, or E911 is a system used across the US and North America to automatically share a caller's precise location to 911 dispatchers as a way of getting them help as quickly as possible.

The E911 Service Provider Here for You

As an E911 service provider, we take great care to ensure our Enhanced 911 system is fast, efficient, and accurate.

The Specifics of Enhanced 911

So, how exactly does our E911 system work? To put it simply: incoming 911 calls are routed to Public Safety Answering Points, also known as PSAPs, of which there are thousands across the US. These are call centers operated by local authorities.

What happens at a PSAP when using E911?

At these centers, a specialist call handler - a 911 dispatcher - answers the call. They then receive information from the phone company via computer about the physical address if the call is coming in via landline, or the geographic coordinates of the caller for calls from wireless devices.

This then enables the dispatcher to send emergency services - whether medical, police, or fire - to wherever they are needed.

E911 Service in a Nutshell

This is why this is known as Enhanced 911. By integrating E911 with an experience E911 service provider, you gain confidence in knowing that any calls you or your employees make are routed to the nearest PSAP with all relevant geographic information to get you help quickly.

Why Bulk Solutions are the leading E911 Service Providers

We aim to be the best E911 service provider in the industry, making it simple to integrate with our Enhanced 911 service to manage location data and call routing to PSAPs - all while helping you comply with laws and regulations.

Our E911 Promise

As experienced E911 service providers, your safety and the safety of your employees comes first - you can trust us to provide exceptional quality Enhanced 911 capability, and we continually work to make our E911 service safer and more reliable, keeping up with the latest technology.

We know that in any emergency, it is essential for calls to be routed correctly and location data attached to be correct - after all, time is of the essence whether you need fire, police, or medical help urgently.

That's why we've built our E911 service to be robust, reliable, efficient, and highly accurate - you can depend on us in an emergency.

The Connection Between Caller and Help

With our Enhanced 911 system, you will have peace of mind that you have the necessary connection between whoever is calling and the emergency service dispatchers in place, reliable and ready if you ever need it.

That's also why we have built our solution to allow for any caller anywhere across the country to take advantage of our E911 service. When calling from a landline, the emergency call dispatcher will b able to see your physical address, and when calling on a mobile device, they will be able to access your exact GPS coordinates.

More Benefits of Enhanced 911

Think about making an emergency call to 911 from your office. With an Enhanced 911 system in place, the call dispatcher would be able to see your office's address and even additional information such as floor or room as soon as your call is through, without you needing to give any of the information..

Assign a Physical Address to Your Number

An Enhanced 911 system gives you more than just sending your address or location to the emergency dispatcher - it gives you time when you make the call to communicate the most important details of the situation and save time without having to describe your location, especially during those emergencies when every second counts.

Safety for All Employees

Nowadays, it's especially common for employees to be based and working from a variety of locations - in the office, on the road, traveling for business, or even remotely.

Integrating with an E911 service provider allows you to offer added protection for all of your employees, regardless of where they are at any time. On-site or off-site, they will always be able to get help when they need.

Dynamic Location Routing 911

Bulk Solutions Dynamic E911 Routing provides emergency call routing and location capabilities based on the location of the user..

How Does It Work?

Say your customer has a hotel with the main number 3105551000 and 10 rooms at the address 1001 ACME RD Los Angeles, CA 90001.

In the past each room would be given their own number for E911 purposes where the address is sent along with the room number.

Room 1001 would have the number 3105551001
1001 ACME RD Room 1001 Los Angeles, CA 90001
Room 1002 would have the number 3105551002
1001 ACME RD Room 1002 Los Angeles, CA 90001
etc...

With the Bulk Solutions Dynamic E911 service and using a simple X-Header, you could send the room number Dynamically! No need to provision 100 E911 endpoints.

Provision one number 3105551000 and send the room number dynamically
X-ng911: Room 1001

When the call reaches the operator they will see the telephone number and the address with the room number.

How Does This Help You Become Compliant?

As you may know, Ray's Baum's Act will soon require 911 calls from Multi-Line Telephone Systems (MLTS) to include a "dispatchable location" to the PSAP. That means, along with street address, additional information, such as Room, Suite, Apartment number or similar must be provided to the PSAP so that Emergency Responders can quickly reach a person who needs help. This solution will help you work towards becoming compliant