For testing we prefer users to dial 922. However, when 911 needs to be
tested we recommend the following action to be taken.
How to Test:
For testing your E911 number, we strongly recommend calling our E911 DB
Verification service by calling firstname.lastname@example.org which will verify
your Caller ID number and the adddress that would be used in case of a
real emergency call
In the rare case that you wish to speak to a live emergency operator to
verify the information that the operator receives, please use the
script below. Please note that some localities require you to schedule
E911 test calls in advance and will charge penalties otherwise. You
should check with your local authorities before placing any unscheduled
E911 test calls. Do not call during the busy hour of lunch or between
4:00-6:00pm. Try to call during off hours such at 6:00am.
--Hello, this is a non-emergency call, I'm making a Voice-Over-IP test
call. Do you have a moment to verify my emergency information or can we
schedule a later time to do so?
--Did you receive ANI information? What number do you show? (confirm
that this matches the caller-ID/DID number that you expected to send)
--Were you able to retrieve ALI information? Can you verify the address
that is displayed? (confirm that this matches your intended emergency
--Do you show my Call Back Number? (confirm that this matches the
caller-ID/DID number that you expected to send)
--Does the information on your display appear in the proper fields?
(the operator should answer yes, which confirms that none of the
information fields appeared ordered incorrectly, e.g. the street number
in the city field)
--Thank you for your time, we may be placing a couple more test calls
If you have any questions please do not hesitate to call
us at 3109060901 or email email@example.com.